Refund Policy

1. Introduction

At CircuitCare, we prioritize customer satisfaction and transparency. This Refund Policy explains the conditions under which refunds may be approved for products purchased or repair services availed through circuitcare.in. By using our services, you agree to the terms outlined in this policy.

2. Eligibility for Refunds

Refunds may be approved under the following conditions:

• You received a defective, damaged, or incorrect product.
• The repair service provided did not resolve the issue as described.
• You were billed incorrectly (duplicate payment, incorrect amount, etc.).

Refund approval requires valid proof such as: clear photos/videos, courier damage report, or technical evidence regarding repair issues.

3. Non-Refundable Situations

• Change of mind after the order or repair service has started.
• Physical damage caused by the customer after delivery.
• Products tampered with or altered after purchase.
• Services that have already been fully delivered or utilized.
• Delays caused by courier partners (not under our control).

4. How to Request a Refund

Please follow the steps below to request a refund:

1. Email us at [email protected] with your order number and issue details.
2. Attach evidence such as photos, videos, or courier damage reports.
3. Our support team will verify the claim and respond with the outcome.

5. Refund Timeline

Once approved, refunds are processed within 5–7 business days. The amount will be returned using the original payment method unless otherwise required by law.

Refunds may take additional time depending on your bank or payment provider (Razorpay, UPI, Net Banking, etc.).

6. Replacement Instead of Refund

In some cases, we may offer a product replacement instead of a refund, especially if:

• The item is out of stock only temporarily.
• A functional replacement solves the issue quicker for the customer.

7. Contact Us

If you have questions regarding this Refund Policy or need support, contact: